ABOUT US
About INA Prime Solutions
At INA Prime Solutions, our greatest asset is our people. We are a team of talented, driven, and highly skilled professionals dedicated to delivering exceptional service across a wide range of industries.
About Us
At INA Prime Solutions, our greatest asset is our people. We are a team of talented, driven, and highly skilled professionals dedicated to delivering exceptional service across a wide range of industries. With a foundation built on expertise, innovation, and a commitment to excellence, our employees are the heart and soul of everything we do.
Our team is composed of individuals who bring unique strengths and diverse perspectives, enabling us to provide customized, high-quality business process outsourcing (BPO) solutions tailored to meet the specific needs of our clients. Whether it’s in customer support, data management, air distribution services, or AI integration, our employees consistently deliver with accuracy, efficiency, and creativity.
At INA Prime Solutions, we believe that empowered employees are the key to providing outstanding results. That’s why we invest in their continuous development through training programs, skill enhancement, and leadership opportunities. By fostering a culture of growth and recognition, we ensure that every team member feels valued, motivated, and ready to exceed client expectations.
Our clients benefit from this commitment. The innovative solutions we deliver come from the passion and dedication of our people. Their ability to adapt, problem-solve, and go the extra mile is what sets us apart in the BPO industry. We don’t just meet targets—we build lasting partnerships through exceptional service and personalized support.
At the core of INA Prime Solutions is a simple belief: when we take care of our people, they take care of our clients. Our team is our strength, and it’s their talent that allows us to drive results, empower businesses, and achieve success together.
History
INA Prime Solutions began as a small but promising line of business within Goway Travel Manila, founded by Charlene de Guzman-Rivera. INA Prime Solutions was created to provide exceptional business process outsourcing (BPO) services tailored to meet the dynamic needs of its clients. With the steadfast support of its parent company, Goway Travel Limited, the venture quickly gained traction, establishing a reputation for operational excellence and personalized client service.
Initially focused on supporting Goway Travel’s internal operations, INA Prime Solutions steadily expanded its capabilities and expertise. Its success was driven by a dedicated team, innovative processes, and a commitment to quality, which enabled the company to attract and serve a diverse range of clients beyond its parent company.
INA Prime Solutions had grown exponentially, evolving from a supporting line of business into an independent, fully-fledged company. With a foundation rooted in strong values, a collaborative approach, INA Prime Solutions has become a trusted partner for businesses seeking tailored BPO solutions. Today, it continues to thrive, combining its Manila-based expertise with global standards to deliver innovative services and support its clients’ growth.
Our Team
Charlene Rivera
Charlene Rivera
Thomas Cornelius Afable
Thomas Cornelius Afable
Michael John Abellera
Michael John Abellera
David Alday
David Alday
Josephine Carmeli Delantar
Josephine Carmeli Delantar
Jim Rosales
Jim Rosales
Erica Amara Lezarda
Erica Amara Lezarda
Ronna Mie Manansala
Ronna Mie Manansala
Rebekah Florentino
Rebekah Florentino
Corporate Social Responsibility (CSR) Initiative
At INA Prime Solutions, our commitment to malasakit—a Filipino value that embodies genuine care, empathy, and concern for others—drives not only how we serve our clients but also how we engage with the communities around us. Our Corporate Social Responsibility (CSR) initiative reflects this core value by fostering a culture of giving back and making a positive impact on society.
We believe that success is not only measured by business achievements but also by the difference we make in the lives of others. Through our CSR programs, we aim to:
Uplift communities
By supporting education, livelihood programs, and environmental sustainability, we contribute to building a brighter future for underprivileged sectors.
Empower individuals
We invest in initiatives that provide opportunities for personal and professional growth, ensuring that people have the tools they need to thrive.
Promote inclusivity
We stand for initiatives that encourage diversity, equality, and support for marginalized groups.
For INA Prime Solutions, CSR is not just an obligation—it is a reflection of who we are. Guided by malasakit, we strive to be a company that cares deeply for our employees, our clients, and the greater community. This principle fuels our passion to go beyond business goals and create lasting, meaningful change.
Together, let us embody malasakit in action and continue making a positive impact, one initiative at a time.
