Join our Team

The Role:

The Reservations Consultant is the crucial first point of contact for clients, playing a pivotal role in shaping their initial impression of our company and setting the stage for a positive travel experience. This role directly impacts our company's success by:

Building Customer Loyalty: Reservations Consultant are responsible for ensuring a seamless and enjoyable booking experience, which directly contributes to client satisfaction and repeat business. By providing accurate information, handling inquiries professionally, and resolving issues effectively, they create a positive brand experience.

Driving Revenue: The Reservations Consultant plays a critical role in converting inquiries into confirmed bookings, directly impacting the company's revenue. By effectively promoting services, offering personalized recommendations, and handling reservations efficiently, they contribute to the company's financial success.

Ensuring Operational Efficiency: Reservations Consultant works in close coordination with our Dispatch team, ensuring smooth communication and efficient allocation of transportation resources. By managing bookings accurately and providing real-time updates, they help maintain operational efficiency and minimize delays.

Key Responsibilities:  

Client Interaction & Booking Management

1. Receive and process reservations for airport transportation services via phone, email, and online platforms.
2. Provide clear and concise information to clients about services, pricing, and booking procedures.
3. Answer client inquiries regarding airport pick-up and drop-off locations, timeframes, and special requests.
4. Accurately input reservation details into the booking system, including flight information, passenger details, and special requirements.
5. Confirm booking details with clients, providing clear instructions and travel information.
6. Process payment transactions securely and efficiently.

Operational Efficiency

1. Coordinate with the dispatch team to ensure seamless pickup and drop-off arrangements for clients.
2. Monitor travel times and flight schedules to ensure timely and efficient transportation.
3. Handle any unforeseen delays or disruptions with a calm and professional demeanor, keeping clients informed.
4. Communicate with drivers regarding pickup times, client information, and any special requests.

Problem-Solving & Customer Service

1. Resolve client inquiries or issues promptly and effectively, offering alternative solutions when needed.
2. Manage client expectations and ensure a positive experience.
3. Maintain a positive and helpful attitude, demonstrating empathy and understanding.
4. Escalate complex or unresolved issues to supervisors or relevant departments for further assistance.

Required Skills and Qualifications:

• Candidate must have 2 years experience in customer service or similar function
• Candidates must have an In-depth knowledge of the travel industry.
• Candidates must have intensive experience with reservation systems.
• Candidate must have strong time management and organizational skills:.